Registration policies and procedures

How to register for our pre-licensing and continuing education courses.

Effective

June 11, 2026

Revised

August 2026

Version

Prepared for

CSBS / NMLS compliance

All policies

1.1

Purpose and scope

This policy establishes the registration procedures for all NMLS-approved Pre-Licensure Education (PE) and Continuing Education (CE) courses offered by Locked in Learning, LLC d/b/a LockedIn Learning. These procedures are designed to ensure compliance with CSBS/NMLS Education Provider requirements, protect the integrity of the NMLS licensing system, and deliver a consistent, transparent enrollment experience to all students.

This policy applies to all students, administrators, and staff involved in the course registration process.

1.2

Eligibility requirements

To register for any course offered by LockedIn Learning, a prospective student must meet the following eligibility criteria:

For PE Courses: The student must be seeking licensure as a mortgage loan originator (MLO) and must not have previously met the applicable PE hour requirement in the jurisdiction for which they are seeking licensure, unless retaking for updated requirements.
For CE Courses: The student must hold an active NMLS Individual License or be otherwise subject to a continuing education requirement under applicable state law or NMLS guidelines.
The student must have a valid, verified NMLS Unique Identifier (UID) at the time of registration.
The student must provide their legal name exactly as it appears in the NMLS system to ensure accurate credit reporting.
The student must be at least 18 years of age.

NMLS requires that student identity and NMLS UID be verified prior to course credit being reported. Students who enroll without a valid NMLS UID will not receive credit until verification is completed.

1.3

Registration process

1.3.1 Online registration

All course registrations are processed through the Company’s online Learning Management System (LMS) at www.lockedinlearning.com. The registration process requires the following steps:

Student navigates to the course catalog and selects the desired course(s).
Student creates or logs into their LockedIn Learning account, entering their legal name, email address, phone number, mailing address, and NMLS Unique Identifier.
Student reviews the course description, schedule (for instructor-led courses), technical requirements, and applicable policies, including the Refund Policy and Course Cancellation Policy.
Student completes payment in full via the Company's PCI-DSS compliant payment gateway.
Student receives an email confirmation of enrollment containing course access instructions, course start date (if applicable), applicable deadlines, and a copy of the NMLS Rules of Conduct for Students (ROCS).
Student acknowledges receipt and acceptance of the ROCS prior to accessing any course content.

1.3.2 Employer-sponsored registration

Where an employer or sponsoring organization is paying for a student’s enrollment, the following additional steps apply:

The sponsoring employer must submit a written registration request on company letterhead or through the Company's designated employer billing portal.
The request must include the student's legal name, NMLS UID, course name, and authorized billing contact.
Employer-sponsored registrations are subject to the same enrollment confirmation, ROCS acknowledgment, and access procedures as individual registrations.
Refunds for employer-sponsored registrations are governed by the Company's Refund Policy.

1.4

Registration confirmation and records

Upon successful registration and payment, the Company will:

Issue an email confirmation to the student's address on file within one (1) business day.
Create a student enrollment record in the LMS capturing the student's name, NMLS UID, course enrolled, date of enrollment, payment amount, and confirmation number.
Provide the student with access to the ROCS and require electronic acknowledgment prior to course access being granted.
Retain all registration records in accordance with the Company's Data and Document Retention Policy.

1.5

Waitlists

For instructor-led courses with enrollment capacity limits, the Company will maintain a waitlist when a course section reaches maximum capacity. Waitlisted students will be notified by email in the order in which they registered if a seat becomes available. Waitlisted students are not charged until they are confirmed into an available seat.

1.6

Registration modifications

Students may request to transfer their registration to a different course section (for instructor-led courses) subject to availability and the following conditions:

Transfer requests must be submitted in writing to info@lockedinlearning.com at least five (5) business days prior to the original course start date.
One complimentary transfer is permitted per enrollment. Subsequent transfers are subject to an administrative fee as posted on the Company's website.
Course content access (for self-paced online courses) may not be transferred to a different course title.

1.7

Accessibility accommodations

LockedIn Learning is committed to providing equal access to all qualified students. Students who require accommodations due to a documented disability must submit a written accommodation request to info@lockedinlearning.com at least ten (10) business days prior to their intended course start date. Accommodation requests will be evaluated on a case-by-case basis in good faith and in accordance with applicable law.

1.8

Registration compliance obligations

The Company is responsible for the following registration-related compliance obligations under NMLS Education Provider requirements:

Verifying student identity and NMLS UID prior to reporting course completions.
Ensuring that PE students do not receive duplicate credit for previously completed equivalent hours.
Maintaining a complete and accurate enrollment roster for each course offering.
Providing all enrolled students with the NMLS Rules of Conduct for Students prior to course access.
Reporting course completions to the NMLS within the timeframes specified in the NMLS Course Provider Agreement.

Registration policies and procedures · Version 2 · Effective June 11, 2026 · Revised August 2026