Attendance policies and procedures

The attendance and participation standards you need to meet to complete a course and receive NMLS credit.

Effective

June 11, 2026

Revised

August 2026

Version

Prepared for

CSBS / NMLS compliance

All policies

1.1

Purpose and scope

This policy establishes attendance and participation standards for all NMLS-approved courses offered by LockedIn Learning. Compliance with attendance requirements is a condition of course completion and NMLS credit reporting. This policy applies to all course formats, including instructor-led live courses, synchronous virtual (webinar) courses, and self-paced online courses.

1.2

Attendance requirements by course format

1.2.1 Instructor-led live and synchronous virtual courses

For all live classroom and synchronous virtual (live webinar) course deliveries, the following attendance standards apply in accordance with NMLS guidelines:

Students must be present and actively participating for one hundred percent (100%) of the scheduled course hours to receive credit.
No absences, late arrivals, or early departures are permitted without prior written approval from the Company's Education Administrator.
Students who miss any portion of a live or synchronous session will not receive NMLS credit for that session, regardless of reason, unless the Company has an approved makeup procedure in place and the student completes the approved makeup within the allowed timeframe.
Attendance will be verified through sign-in sheets (live courses), LMS session tracking and attestation (virtual courses), and instructor verification.
For virtual courses, students must maintain an active and visible video connection throughout the session where technically feasible, and must respond to periodic attendance verification checks conducted by the instructor or moderator.

NMLS does not permit partial credit for live or synchronous courses. Students who cannot commit to 100% attendance are advised to enroll in a self-paced course format.

1.2.2 Self-paced online courses

For self-paced online course deliveries, attendance is tracked through the LMS by monitoring:

Total time-on-task for each required course module, verified against NMLS minimum hour requirements.
Completion of all required reading, video, or multimedia content within each module.
Successful passage of all required knowledge checks, quizzes, and final assessments.
The LMS enforces minimum time requirements per module and will not permit students to advance until the required time has elapsed and content has been completed, consistent with NMLS standards.
Students may not use automated tools, scripts, or any mechanism to simulate or bypass time-on-task tracking. Any such conduct constitutes a violation of the NMLS Rules of Conduct for Students and will result in immediate course cancellation.

1.3

Attendance verification and documentation

The Company maintains the following attendance verification records for all course offerings:

Record Type

Description / Retention

Sign-in roster (live)

Signed attendance sheet retained for minimum 5 years

LMS session log (virtual)

System-generated log of login/logout times, attendance checks; retained 5 years

Time-on-task report (online)

Per-student per-module time log exported from LMS; retained 5 years

Instructor verification form

Instructor attestation of student attendance; retained 5 years

Student identity verification

Method of ID verification and result; retained 5 years

Attendance records are subject to audit by the NMLS and applicable state regulators at any time. The Company’s Education Administrator is responsible for maintaining attendance records in a secure, organized, and retrievable format.

1.4

Tardiness and departure procedures

For instructor-led live and synchronous virtual courses:

Students arriving more than ten (10) minutes after the scheduled course start time will be marked tardy. Tardy students may be denied entry at the instructor's discretion if their late arrival would disrupt the course.
Students who must depart prior to the scheduled end of a session must notify the instructor in advance. Early departure of any duration will be noted in the attendance record and will disqualify the student from receiving credit for that session.
The Company's Education Administrator will review all tardiness and early departure records and determine credit eligibility on a case-by-case basis, consistent with NMLS requirements.

1.5

Makeup procedures

Makeup opportunities for missed live or synchronous session time are limited and are subject to the following conditions:

Makeup sessions must be approved in advance by the Company's Education Administrator.
Makeup content must cover the same approved curriculum as the missed session and must be delivered by a qualified, approved instructor.
Makeup sessions are available only for extenuating circumstances (e.g., documented medical emergency, death in the immediate family). Personal scheduling conflicts do not qualify.
Students requesting a makeup must submit a written request with supporting documentation within two (2) business days of the missed session.
Makeup sessions for self-paced online courses are not applicable; students may resume incomplete courses within their enrollment access window.

1.6

Course completion standards

A student is considered to have successfully completed a course, and is eligible for NMLS credit reporting, only upon satisfying all of the following conditions:

Full attendance as required by the applicable course format (Sections 1.2.1 or 1.2.2 above).
Completion of all required course components, including all modules, readings, multimedia content, and assessments.
Passage of the final course assessment at or above the minimum passing score established by NMLS for the applicable course type.
Completion and submission of the End-of-Course Survey (see the End-of-Course Survey Policy).
Verification of student identity as required by NMLS guidelines.

NMLS requires that all PE and CE final assessments be passed before credit is reported. Students who do not pass the final assessment on the first attempt are permitted to retake the assessment in accordance with the NMLS-approved retake policy disclosed at the time of enrollment.

Attendance policies and procedures · Version 2 · Effective June 11, 2026 · Revised August 2026